Where will I meet the driver when I arrive?
All our transfers include Meet & Greet service. Therefore the driver will be waiting for you at the arrivals with a sign showing your name. In case you experience difficulties in locating the driver you can always call our customer support, which will arrange the meeting immediately.
Will I be dropped off at my address?
Yes, all our services are door-to-door. The driver will take you directly to the address you gave us during the booking. Due to some city traffic regulations you will be dropped at the nearest drop off location.
Are there any additional fees or hidden costs?
No, there are no booking fees and all our prices are all-inclusive (incl. VAT).
Will anyone else be travelling in the vehicle I book?
No, we only offer private transfer services, the price you pay reserves the vehicle exclusively for you.
Is smoking allowed in the vehicle during the transfer?
No, smoking isn’t allowed in the vehicle during the transfer.
Do you provide child/baby seats?
Yes, we provide baby and child seats, and they are free of charge, so please request them when booking your transfer.
Do young children count as passengers?
Can I cancel my reservation?
If you need to cancel or change your reservation, please contact us immediately and we will do our best to accommodate your changes and cancellation.
Unfortunately, if the cancellation or change in the transfer is at short notice we may not be able to assist – however, we will always try to do our best.
If sufficient notice is not provided we may still charge you part or the full amount of your booking.